Workflow testing
Three checks before you publish an AI voice workflow
A draft is useful only when it answers the paths a real caller might take. Klatt’s product documentation defines a short loop before a workflow goes live.
Test more than the intended path
The getting-started guide calls for a main happy path plus an interruption or failure path in the workflow tester. That gives a team a concrete first check beyond the best-case route.
Sources
Review the workflow state before testing
The workflow editing guide asks teams to review the canvas status and resolve missing required values or disconnected paths before testing a draft. That keeps an incomplete graph from becoming a production change.
Make publishing a separate decision
The getting-started guide says to publish after the transcript, transition conditions, and provider configuration are ready. The workflow editing guide also clarifies that saved draft changes do not alter a production agent until they are published.