Visual workflows for structured conversations
When a customer calls, the team can stay focused.
Klatt follows your approved workflow, captures the details that matter, and records the next step when a person needs to take over.
Give every caller the same approved introduction.
Follow the questions and branches defined by your team.
When configured with supported telephony, Klatt can transfer a call. Every run also keeps the context your team needs for review and follow-up.
Build, run, and review calls in one place.
Klatt combines visual workflows, business knowledge, calling, testing, recordings, transcripts, and outcomes in one operational workspace.
Approved business knowledge for grounded answers
Inbound and outbound calling workflows
Browser-based voice and text testing
Recordings and transcripts for call review
Outcomes and next steps after every run
Build the workflow before the call arrives.
Shape the conversation around how your team works. Test it before you connect a phone number.
Define
Shape the conversation visually, add business context, and decide where a person should step in.
Test
Call the agent from your browser and refine the workflow before connecting a phone number.
Connect
Connect supported telephony when the workflow is ready, with the selected providers visible to your team.
Review
Review transcripts and outcomes after each run, then update the workflow with what you learned.
Where a first workflow can start.
Appointments and reservations
Handle booking, confirmation, rescheduling, and cancellation calls, then record the agreed next step.
Customer intake and support
Collect the required details, answer approved questions, and preserve context when a person needs to continue.
Lead qualification and follow-up
Ask approved qualification questions, capture the outcome, and route the next action to the right person.
When the workflow ends, a person gets the context.
See what happened, listen to the call, read the transcript, and continue without starting again.
European hosting, clear data paths.
Klatt’s application runs on infrastructure in the European Union. Your selected telephony, speech, and model providers determine how call data is processed.
Application in the EU
Klatt’s application runs on infrastructure in the European Union.
Your providers determine the data path
Choose the telephony, speech, and model providers for each deployment, and keep those choices visible and configurable.
Questions before the first workflow.
What is Klatt?
Klatt is a tool for building and testing voice workflows for business calls.
Can Klatt make and receive calls?
With configured telephony, Klatt workflows can handle inbound calls and place outbound calls.
Can I test a workflow before using it?
Yes. Klatt includes browser-based voice and text testing so teams can review a workflow before using it for real calls.
What if a call needs a person?
When configured with supported telephony, a workflow can transfer a call. Otherwise, the team can review the call outcome and follow up with the recorded context.
What happens to call data?
Klatt’s application runs on infrastructure in the European Union. Your selected telephony, speech, and model providers process call data; review each provider’s data practices before production.
Start with the calls your team repeats.
Pick one recurring call, define the right outcome, and test it with your team in the Klatt console.