Privacy Policy
Last updated:
This policy explains personal-data processing connected with Klatt's public website and the WhatsApp messaging functionality described below. Klatt Technologies SL is based in Spain. The existing sections about website enquiries, technical website information and website cookies apply to the public website.
Who is responsible?
Klatt Technologies SL
Calle Huertas, 11, 28012 Madrid, Spain
hello@klatt.ai
Information we process
If you email us, we receive your email address, the name you provide, your message and any attachments. Providing these details is voluntary, but we need a reply address and enough information to respond. Please do not send sensitive information that is unrelated to your enquiry.
Delivering and protecting the website involves technical information such as IP addresses, requested URLs, timestamps, browser details and security events. Our hosting and network providers may process this information in operational logs. The public website does not run advertising trackers, behavioural analytics or session replay.
Why we process information
We use enquiries to respond to you and take requested pre-contractual steps (GDPR Article 6(1)(b)). General correspondence and website security rely on our legitimate interests in communicating and operating a reliable website (Article 6(1)(f)). Legal obligations rely on Article 6(1)(c). Browsing is not consent to marketing.
How long we keep information
Enquiries are retained while handling the request and any resulting relationship. Afterwards, only information needed for applicable legal obligations or claims is retained, with access restricted where required. Technical records are kept according to their operational and security purpose and the relevant provider settings. You can ask us about the retention applicable to your information.
Service providers and disclosures
Hosting, network-security and email providers process information needed to deliver those services. The public website uses Vercel for hosting and Cloudflare for network delivery. Information may also be disclosed to competent authorities when legally required. We do not sell website visitors’ personal data.
International processing
Service providers may process information outside the European Economic Area. Where this occurs, an applicable adequacy decision or appropriate safeguards, such as standard contractual clauses, are required. Contact us for details of the safeguards applicable to your information and how to obtain a copy.
Your rights
Where applicable, you may request access, correction, deletion, restriction or portability, and object to processing. You may withdraw any consent without affecting earlier lawful processing. We do not make decisions with legal or similarly significant effects through automated processing of website visitors.
To exercise your rights, explain your request by email to hello@klatt.ai.
You can also complain to the Spanish supervisory authority, the Agencia Española de Protección de Datos (AEPD).
Klatt application and WhatsApp messaging
Klatt helps businesses send callers requested information, such as location details and reservation links, through WhatsApp. The business chooses the approved message templates available to its agent. The agent sends a message after a caller requests it; in a browser preview, the agent asks for the destination number and confirmation before sending.
To provide this functionality, we process the business's WhatsApp Business Account and sender details, approved template information, the recipient's telephone number, template parameters, message identifiers, timestamps, and send or delivery status and error information. We also process the related voice conversation and its transcript as needed to understand the request, obtain the destination and confirmation, and explain the outcome. These records may be associated with the business's Klatt account and the relevant conversation.
We use this information to configure the business's WhatsApp integration, select and validate approved templates, send the requested message, prevent duplicate sends, show delivery outcomes, and investigate service problems. The current integration handles outgoing template messages and their status updates; it does not ingest incoming WhatsApp conversations for a two-way chatbot.
Telnyx provides the WhatsApp messaging connection, and Meta operates WhatsApp. Railway hosts Klatt's application and data. LiveKit supports the voice session and associated observability. The configured Google Gemini service processes conversation context and tool results; ElevenLabs converts the agent's responses to speech; Deepgram transcribes caller audio. Each service receives information relevant to its part of the workflow. This does not mean that every voice provider receives the full WhatsApp template catalog or WhatsApp conversation history. Provider processing can take place outside Spain and the European Economic Area, including in the United States; standard/global API use does not guarantee processing in one country.
Businesses use Klatt to provide their own customer service and determine which approved information their agents send. If a business has sent you a message, you may contact that business about its use of your information. You may also contact Klatt at hello@klatt.ai to request access, correction or deletion of information connected with this service. For a WhatsApp-related request, identify the business and the telephone number involved, and provide an approximate interaction date if available. Do not send passwords, API keys or unrelated sensitive information. We may need information to locate the relevant records and verify that you are entitled to make the request.
Retention depends on the record type, applicable account settings and operational or legal requirements. Contact hello@klatt.ai for the retention and deletion information applicable to your records. Deleting Klatt's records does not itself delete a message already delivered to someone's WhatsApp account.
Cookies and browser storage
We do not use tracking cookies on this public website. The cookie notice remembers dismissal in your browser tab only. Details are in our Cookies.
Other Klatt services and policy changes
This policy covers the public website and the WhatsApp messaging functionality described above. Processing for other services or separately hosted surveys should be explained in the information supplied for those services. We update this page when the processing it describes changes; the date above identifies the version.